Frequently Asked Questions
- What time is check in and check out?
Check in from 12:00 p.m., check out 12:00 p.m.
- Can I leave the room late?
No
- Can I choose the type of bed in my room? (Large bed – two beds)
You can request a preference, always subject to availability
- Do the rooms have a balcony or terrace? Can I reserve one?
Some bedrooms have a balcony, you can request a preference. Always subject to availability
- Are there non-smoking rooms?
Yes
- How many storeys does the building have? Is there a lift?
4 floors, with a lift (elevator)
- Is there air conditioning in the rooms? Does it work all year round?
There is air conditioning and it operates depending on the time of year
- Is your hotel adapted for the handicapped?
Yes
- Can you keep my luggage when I leave the room?
Ask at reception
- Is there a safe place to park my car? How much does it cost?
There is a car park near the hotel, five minutes walk away
- Does the hotel have an Internet or e-mail terminal for guests?
No
- Do you have high-speed internet in the room for my portable computer?Is it wireless?
No
- Do you have a quiet, romantic room? How can I reserve it?
Yes, request a quiet room with a double bed. Always by availability
- What languages are spoken in Reception?
There are English-speaking staff on duty during the day
- Where may I rent a car?
Reception staff can help you
- ¿A qué distancia se encuentran de la Puerta del Sol?
600 m. from Puerta del Sol
- ¿A qué distancia se encuentran del Museo del Prado?
It is very close to the Prado Museum
- ¿Cuánto cuesta un taxi desde el aeropuerto? ¿Cuánto tarda?
Arround 20 € and about 30 minutes
- ¿Cómo es el barrio en el que se encuentran?
A quiet neighbourhood in the centre of Madrid
- Viajo para asistir a una feria en IFEMA: ¿Accederé fácilmente desde su hotel?
Yes, very easily, as there is a Metro station next to the hotel
